FAQ

FAQ

Delivery Options

Q: What delivery options do you offer?
A: We offer local delivery, pickup at Jasmyn Farm Products, and courier delivery via Courier Guy or Pudo locker-to-locker services.

Q: Is local delivery free?
A: Yes, local delivery is free within a 15km radius of Erasmia.

Q: Can I pick up my order?
A: Yes, you can collect your order from our location in Hartebeespoort.

Q: How much does courier delivery cost?
A: Courier delivery costs range from R90 to R120 across South Africa.

Order Processing Time

Q: How long does it take to process my order?
A: Orders take a few days to process, as we make everything fresh on order.

Q: How long does dehydration take?
A: Dehydration time varies, but we ensure all items are completely dry to prevent mold, which takes 2-3 days.

Q: How long does delivery take?
A: Delivery typically takes 1-2 days, depending on your province.

Products

Q: What types of products do you offer?
A: UniTreats Pet Treats specializes in high-quality dog treats, particularly designed for small dogs and older dogs.

Q: What other products do you offer?
A: We also offer unique items that support wildlife conservation, such as our Snare Removal Project Key Rings, and soon we will be stocking T-Shirts.

Wildlife Conservation

Q: How do your products support wildlife conservation?
A: With every purchase of our Snare Removal Project Key Rings, you support wildlife conservation efforts to remove snares from natural habitats and protect wildlife species.

Pet Toy Safety

Q: Are your pet toys safe for small dogs and puppies?
A: Yes, we offer a range of smaller toys and fleece ropes suitable for smaller dogs.